Warranty Policy
- Warranty Overview
Harts Gun & Optics sells products from multiple manufacturers. Most product warranties are provided by the original manufacturer and are subject to that manufacturer’s warranty terms, limitations, registration requirements, repair procedures, and exclusions.
Unless a separate written warranty is provided by Harts Gun & Optics for a specific product or service, Harts Gun & Optics does not create an additional product warranty beyond the manufacturer’s warranty.
- Manufacturer Warranty Support
If a product appears defective, customers should contact Harts Gun & Optics so we can help determine the next best step. Depending on the item and the issue, we may assist with troubleshooting, provide manufacturer contact information, help locate warranty documentation, or direct the customer to the manufacturer’s warranty process.
Some manufacturers require customers to contact them directly for warranty inspection, repair, replacement, or return authorization.
- What May Be Covered
Manufacturer warranties may cover defects in materials or workmanship under normal lawful use. Coverage depends on the manufacturer and product type. Examples may include:
- Defective electronics or illumination systems.
- Manufacturing defects in optics, mounts, or accessories.
- Defective adjustment turrets, lenses, housings, or mechanical components.
- Factory defects discovered before installation or use.
- What Is Generally Not Covered
Warranty coverage generally does not apply to:
- Normal wear and tear.
- Cosmetic damage that does not affect function.
- Damage from misuse, neglect, abuse, improper storage, improper installation, or improper maintenance. • Damage from unauthorized modification, disassembly, repair, or alteration.
- Damage caused by incompatible firearms, ammunition, mounts, rings, torque settings, tools, batteries, chargers, or accessories.
- Damage from accidents, impact, water intrusion beyond product rating, heat, chemicals, fire, theft, loss, or improper shipping.
- Products used unlawfully or outside manufacturer instructions.
- Installation and Gunsmithing Disclaimer
Optics, mounts, firearm parts, and accessories must be installed correctly. Some products require specific tools, torque specifications, thread lockers, leveling procedures, or fitment checks. Harts Gun & Optics is not responsible for damage caused by incorrect installation, over-tightening, under-tightening, cross-threading, incompatible parts, unsafe firearm condition, or failure to follow manufacturer instructions.
- Defective on Arrival Items
If an item appears defective on arrival, contact Harts Gun & Optics within 7 days of delivery. Include your order number, description of the issue, photos or videos when helpful, and whether the package showed visible damage. We may request inspection before approving a return, replacement, exchange, or manufacturer warranty referral.
- Shipping Damage
If a package arrives damaged, keep the packaging, product, shipping label, and all packing materials. Contact us within 3 business days of delivery. Shipping damage claims may require photos, carrier inspection, and claim documentation. Do not discard packaging until the claim is resolved.
Draft for website and payment processor review | Effective Date: May 11, 2026
Harts Gun & Optics | Website Policy Packet
- Warranty Claim Process
To start a warranty support request, contact:
Email: support@hartsgunandoptics.com
Subject Line: Warranty Request – Order #[Insert order number]
Please include:
- Full name.
- Order number.
- Product name and SKU.
- Date received.
- Description of the issue.
- Photos or video of the issue.
- Any troubleshooting already completed.
- Remedies
If a warranty issue is approved, the available remedy may include repair, replacement, store credit, manufacturer service, or refund, depending on the product, manufacturer policy, inspection results, and applicable law. Harts Gun & Optics does not guarantee immediate replacement before inspection or manufacturer approval.
- No Unauthorized Returns
Do not ship warranty items back without written authorization. Unauthorized returns may be refused, delayed, returned to sender, or processed at the customer’s expense.